Help Center

How to get started with Rezvia in 5 minutes

See the fastest path to register your property and make it ready to receive bookings.

How to register your first property

A complete guide to register your house, villa or rental property in Rezvia.

How to set up your booking website

Customize your public website to attract more guests.

Users, access types and what each one sees

Add people to your account, choose each one access type, and understand what a property owner can see.

Rezvia Concierge

Operational management for private residences and premium properties.

Concierge in practice: operational base, checklists and tasks

Organise internal information, repeatable processes and tasks for a residence inside Concierge.

Concierge: the operations hub

Track tasks across every property in one place, with filters by assignee, status, priority, category and deadline.

How to install and use the Rezvia mobile app

Add Rezvia to your home screen and manage bookings from anywhere.

How to add and organize property photos

High-quality photos help increase bookings. Here is how to upload them correctly.

How to register property amenities

Pool, barbecue, Wi-Fi and more: show everything your property offers.

Pet policy: whole property and per room

Set whether you accept pets, how many, and configure different rules per room or unit.

Active and archived properties

Understand the difference between the Active and Archived tabs, what happens when you archive a property and how to bring it back.

Operating by rooms or units

Understand when to sell rooms instead of the whole property, how to register them, and why the room takes over price, capacity and pet rules.

Optional add-ons on a booking

Offer extra items such as bed linen, a cot or breakfast, with a unit price and a maximum quantity.

How to create a manual booking

Register bookings received by WhatsApp, phone or referral.

What does each booking status mean?

Understand the difference between pending, confirmed, checked-in and canceled bookings.

How to cancel a booking, including one already paid

Cancel to free the dates and decide the financial settlement: how much to refund, how much to keep and whether anything is still due.

Check-in and check-out times: what each one means

Understand the difference between your property's standard time and the time a guest plans to arrive.

Early check-in and late checkout: requests, fees and approval

Set the time range in which guests may ask to arrive earlier or leave later, charge an optional fee, and approve or reject each request.

Rules guests see on your booking link

Understand why your public link shows certain messages and unavailable dates.

How to edit a booking already created

Change dates, guests, amount, room and status on an existing booking, and understand what the platform refuses and why.

Guest Portal: what guests see and how to prepare it

Set up the area where guests check their stay, with arrival instructions, Wi-Fi, house rules and contact details.

Why can't I approve an Early Check-in or Late Checkout?

The approval was refused because the requested time eats into another booking’s cleaning window. Nothing was charged, nothing was changed, and the request is still pending.

Error when saving or confirming a booking

The "could not save", "confirm" and "create the booking" messages from the cleaning window: what each one means and how to fix it.

Guest documents

How to request, receive and review the guest identification document through the portal.

Rental contracts

Create a contract template, generate the PDF with the booking data and publish it in the guest portal.

Why didn't the cleaning cost come prefilled on the dormitory booking?

In a dormitory sold by the bed, a bed booking does not inherit the operational cleaning cost (default): the cleaning belongs to the room, not to the bed.

Booking origin and the dashboard origin ranking

What the booking "Origin" field is, why bookings show as "No origin", how to choose the origin and how the dashboard ranking adds it up.

Cleaning window between bookings

Reserve preparation time after every check-out and stop a new arrival, a time change or an Early/Late request from eating into it.

I can't change the check-out: cleaning has already started

The team is already in the property. Complete or cancel the task under Cleaning before changing the check-out time.

I turned the protection on and now everything fails

If the default check-out plus the cleaning time goes past the default check-in, no back-to-back booking fits. See the formula and the three ways to fix it.

How to send an automatic message right after a booking

Set up, in Automations → Post-booking, the message guests receive as soon as a booking is created — by email, WhatsApp or both.

Pipeline templates and post-booking messages: which is which

Understand why there are two message areas, what each one is for, and why post-booking messages do not show up in the Pipeline list.

The email guests receive when they book

Understand the initial booking email, when it goes out, why there is only ever one, and how post-booking content is included in it.

How to connect WhatsApp

Connect your WhatsApp number so automatic messages reach guests, and know what to do when the connection drops.

Automations for check-in, checkout, reviews and cleaning

Learn the automations that run through the stay, what each one does and who receives it.

Payment due reminders

Notify the guest a few days before an instalment falls due.

How to block dates on the calendar

Block dates for maintenance, personal use or any other reason.

How to integrate your Airbnb and Booking.com calendar with Rezvia (iCAL)

Learn how to import and export iCAL calendars in Rezvia to sync Airbnb, Booking.com and other channels without overbooking.

How to identify and fill open dates

Learn how to use Rezvia vacancy alerts so you do not miss revenue opportunities.

How to set different prices by date

Charging more on holidays and weekends is simple with Rezvia.

How to define the property base rate

The base rate is the default nightly price when no special pricing is configured.

Custom price vs. public offer: when the crossed-out price appears

Changing the price of a date does not create a promotion. Learn the difference and how to declare a real offer.

How the nightly price is decided

Understand the order in which pricing rules compete, and find out why a given date shows the price it shows.

Seasons: pricing by period

Set a standard rate for a whole period, such as high or low season, without typing date by date.

Closed packages: selling the whole period

Create a closed price for a period that must be booked in full, such as New Year or Carnival.

Charging per person or per extra guest

Choose between charging for the whole unit, charging per person, or adding a surcharge for each guest beyond what the rate includes.

Guests included in the rate and maximum capacity

Two different fields: how many people fit, and how many the nightly rate already covers. Mixing them up is the most common mistake.

Age brackets: adult, child and infant

Set the age at which someone becomes a child and the age at which they become an adult. It is what the guest reads when picking who is staying.

Holidays and special periods (e.g. Carnival)

A different nightly price, a closed package, a minimum stay and guest rules of their own for a holiday.

Progressive length-of-stay discounts

Grant an automatic discount based on the number of nights, with no coupon and no negotiation.

Vouchers: discount coupons

Create discount codes for guests to enter at checkout, with validity dates and usage limits.

Weekly and monthly rentals (Long Stay)

How to set up a property that rents by the week or by the month instead of per night.

How to register an expense

Track all property costs so you can understand your real profit.

How to configure recurring expenses

Automatically launch salaries, fixed bills and monthly services every month.

How to track booking revenue

Understand how revenue is recorded and how to follow what has already been received.

Installment expenses and payment method

Record a purchase split into installments, track each one, and understand planned vs. actual payment method.

Suppliers and categories on a transaction

Register who sells to you, organise your categories into two levels and start knowing where every expense comes from.

Registering products and services

Build the catalogue of what you sell and decide, item by item, what needs its stock tracked.

Stock and purchase entry

From registering the product to the expense in Transactions: the full path of a purchase entering stock.

Adding consumption to a booking

Minibar, room service and free entries go onto the guest bill without leaving the booking.

Recording a counter sale

Selling to someone who is not staying — counter, day use, visitor — with stock and revenue in the right place.

Where the owner payout lives

The blocks that were renamed, and why the payout was never inside the booking.

Receiving a booking in instalments

Split a booking into a deposit and a balance, track each instalment, and understand the payment statuses.

Payment receipts

Issue a receipt for a confirmed payment on behalf of the company that manages the property.

Operational cleaning cost: what it is and how to turn it on

The difference between the cleaning fee charged to the guest and the operational cleaning cost, and how each booking starts generating a payable.

I turned on the automatic cleaning cost: do I still need to record the expense?

The rule to avoid doubling the cleaning after filling in the operational cleaning cost (default), and how to find a cleaning recorded twice.

Amount received, Amount paid and Net cash movement: what each Transactions card shows

Why "Amount received" now shows only cash inflows, where the paid expense went, and how the six Transactions cards split between accrual and cash.

Profit distribution to partners

How to record profit distributions and partner contributions, why they are neither expenses nor part of the income statement, what changes in cash, and how to reclassify old expenses that were really distributions.

How to configure a channel fee on a booking

Learn how to record the commission charged by Airbnb, Booking.com and other channels directly on each booking.

How to use Airbnb, Booking.com and other sources in the statement

Understand how booking sources appear in the owner statement and how the channel affects the payout calculation.

How to interpret the owner statement

Learn to read each field of the statement and understand where the payout values come from.

Understanding gross revenue, channel fee and operational revenue

Understand the difference between the three core financial concepts in the owner statement.

How to generate and approve a statement

Complete step-by-step guide to create, review and approve the monthly owner statement in Rezvia.

How the owner accesses the financial portal

Understand how the owner portal works and what financial information owners can view in Rezvia.

How to register owner payouts

Learn how to record and control payments made to property owners in Rezvia.

How to track pending, partial and completed owner payouts

Monitor the status of every payout to an owner. For the money guests pay you, see How to track booking revenue.

How to interpret the Operational Dashboard

Understand what each indicator on the Operational Dashboard means and how to use it for financial decisions.

Difference between operational and official financials

Understand when to use each financial view in Rezvia and how they complement each other.

Online payments with Asaas: activate, postpone or unlink

Receiving by Pix and card in Rezvia is optional. See how to create the Asaas account from inside the platform, postpone with "Not now" and unlink whenever you want — without deleting your Asaas account.

How to enable online payments (Pix and card)

Receive Pix and credit card payments directly through your booking website, with automatic confirmation.

How payout transfers work

Understand when and how booking revenue reaches your bank account.

How to set up direct payment to the owner

Set a property up to receive payment directly from the guest, with its own Pix key and instructions sent right after the booking.

Direct payment variables in your messages

Learn the variables that bring payment details into the guest message, and the difference between the manager and the payee.

Pay later, Pix and card: what changes in the message

Understand how each booking falls into one of five payment situations and which message the guest receives in each case.

How to generate owner statements in Rezvia

Learn how to generate monthly owner statements in Rezvia, add adjustments, approve payouts and export PDFs.

How to interpret the P&L report

Understand the income statement and see whether your property is generating profit.

How to monitor occupancy rate

See how many days your property was occupied and identify opportunities.

How to put your logo on owner statements

Use your site logo on the owner statement PDF as well, and learn which file format to choose.

Cleaning payment statements

The individual statement of a paid booking and the monthly statement of the Cleanings tab: what is included, what is not, and what the document is not.

Airbnb and other channel commissions in Transactions and on the income statement (DRE)

How the channel commission entered on the booking becomes an automatic expense "withheld from payout", what changes in Transactions and on the income statement (accrual and cash), and why it should not be recorded by hand.

10 tips to get more bookings for your property

Practical strategies to increase occupancy and revenue for your house or villa.

How to create a fair cancellation policy

A good policy protects your business without pushing guests away.

How to retain guests and generate repeat bookings

Returning guests cost less and refer more people. Learn how to build loyalty.

How to instruct an AI to build your website (Official Prompt)

Use this prompt so tools like Cursor or ChatGPT can build your website with our official SDK and fewer implementation mistakes.